FAQ

Frequently Asked Questions

How long does order processing take?

Orders are processed within 1 business day.

How long does shipping take?

Delivery usually takes 3–8 business days, depending on your location.

Can I return an item?

Yes. You can return eligible items within 28 days of delivery. Items must be unused, in their original condition, and with all original tags and packaging.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.

How can I contact TERAVALY?

Email: contact@teravaly.com

We usually respond within 24–48 business hours.